Shipping Information

At Whole Custom Design, we strive to ensure that your order is delivered in a timely manner and with the utmost care. Please review our shipping policies below for details on processing times, shipping options, and international restrictions.

1. Processing Time

Order Processing
Orders typically require 1-2 business days for processing before they are shipped. During this time, we verify payment details, prepare your order, and package it for shipment.

2. Shipping Methods and Times

Shipping Options
We offer the following shipping options:

• Standard Shipping: Delivery typically takes 5-7 business days after the order has been processed. Shipping costs $4.99 USD unless the order value exceeds $49.99 USD, in which case shipping is free worldwide (excluding Ukraine and Israel).

• Expedited Shipping: Available upon request for an additional fee. Delivery times vary depending on the destination.

Delivery Timeframe
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control. Once your order ships, you will receive a confirmation email with tracking information to monitor the status of your shipment.

3. International Shipping

International Restrictions
We ship worldwide, except to Ukraine and Israel. Shipping fees and delivery times may vary depending on the destination country and chosen shipping method. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the recipient.

4. Tracking Your Order

Tracking Information
Once your order is shipped, a tracking number will be provided via email. You can track the status of your shipment using this number on our website or directly through the carrier's website.

5. Shipping Address

Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.

6. Contact Us

If you have any questions about our Shipping Information, please contact us at:

Email: service@wholecustomdesign.com
Address: LANTAN BUSINESS INTERNATIONAL LIMITED, WORKSHOP 60 3/F BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO16 SHING YIP STREET, KL, Hong Kong