Shipping Information

At Whole Custom Design, we aim to provide a smooth and transparent shipping experience. All orders are shipped with care to ensure timely and reliable delivery.

1. Processing Time

Order Processing
Orders are typically processed within 1–2 business days before shipment. During this time, we verify payment details, prepare your order, and securely package your items for dispatch.

2. Shipping Methods and Times

Shipping Options

• Standard Shipping:
  Delivery usually takes 5–7 business days after the order has been processed.
  Shipping costs $4.99 USD, and FREE worldwide shipping is available for orders over $49.99 USD (excluding Ukraine and Israel).

• Expedited Shipping:
  Available upon request for an additional fee. Delivery times may vary depending on destination.

Delivery Timeframe
Delivery times are estimates and may vary due to carrier operations, customs processing, weather conditions, or other factors beyond our control. Once your order ships, you will receive a confirmation email with tracking information.

3. International Shipping

Worldwide Shipping
We ship worldwide, except to Ukraine and Israel.
All prices shown on our website are final, and there are no additional charges required upon delivery. You can shop with confidence knowing that your order will arrive without unexpected fees.

4. Tracking Your Order

Tracking Information
Once your order has been shipped, a tracking number will be sent to you via email. You can use this number to track your shipment through the carrier’s website.

5. Shipping Address

Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

6. Contact Us

If you have any questions regarding shipping, please contact us at:

Email: service@wholecustomdesign.com
Address: LANTAN BUSINESS INTERNATIONAL LIMITED,
WORKSHOP 60 3/F BLOCK A,
EAST SUN INDUSTRIAL CENTRE,
NO.16 SHING YIP STREET, KL, Hong Kong